Community Forum

Getting the error message, "A communication error has occurred. We have been notified and are..."

New Poster

Getting the error message, "A communication error has occurred. We have been notified and are..."

Trying to log in to my account. Getting the error message "

A communication error has occurred. We have been notified and are looking into the issue. Please try reloading the page or coming back later." Would appreciate any help. Thank you!

Official Employee

Re: Getting the error message, "A communication error has occurred. We have been notified and are...

Hello, katieschla. Thanks for reaching out to us on the forums. I apologize to hear of the issues you are having when trying to get into the My Account app or website. I would like to look into this for you. Can you please send me a PM with your first and last name so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: Getting the error message, "A communication error has occurred. We have been notified and are...

Hello, katieschla. I have not heard back from you. If you still need assistance, please feel free to start a new thread.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!