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Getting error message When trying to manage plan-DFPLN3001

Frequent Visitor

Getting error message When trying to manage plan-DFPLN3001

Hi,

I have been on a call with Xfinity Support and have been getting an error message when trying to "Manage My Plan". The error code is DFPLN3001 and says the following in the picture..... "

"Looks like Netflix is part of your plan.

To make any changes, just call 1-800-XFINITY.?"

 

Please Help with this issue,

Sincerely, Atchuta M

xfinity error.png
Problem Solver

Re: Getting error message When trying to manage plan-DFPLN3001

This has been discussed in numerous threads and, according to Comcast agents, is working as designed.  They don't want us to manage or even look at our plan without being hand-held by an agent.

Joe V
(not a Comcast employee, just another paying customer)
Highlighted
Official Employee

Re: Getting error message When trying to manage plan-DFPLN3001

Hi @atchuta

 

 

Thanks for posting to the Xfinity Forums. This error advises you to call us so we can go over the many options that may be available since there can be such a variety of promotions going on at one time, and to make sure the changes are properly processed. I had the chance to review and reply to your private message. Chat with you soon. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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