Hello, Deanna_. Thanks for reaching out to us on the forums. I apologize to hear you are having issues with logging into the account. I can certainly look into this for you. Can you please send me a PM with your first/last name and user id you are logging in with so I may further assist you?
To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.
Hello, Deanna_. I have not heard back from you. If you still need assistance, please feel free to start a new thread.