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Error msg logging in

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Error msg logging in

I am having trouble logging into my account online , I resort to using the “quick bill pay” every time - This issue is also affecting the xfinity remote app on my iPhone. I try to log in and it says I logged in successfully but I must be a Comcast user to have access? Please help!
Official Employee

Re: Error msg logging in

Hello, Deanna_. Thanks for reaching out to us on the forums. I apologize to hear you are having issues with logging into the account. I can certainly look into this for you. Can you please send me a PM with your first/last name and user id you are logging in with so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Error msg logging in

Hello, Deanna_. I have not heard back from you. If you still need assistance, please feel free to start a new thread.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!