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Equipment upgrade page never loads

Regular Visitor

Equipment upgrade page never loads

Recieved an email telling me that my model should be upgrade.

 

Went to the following link (sign in successfully, etc...)

https://customer.xfinity.com/#/equipmentupdate

 

I get the 3 dot loading image that spins indefinitely. The page never loads (I've left it open overnight before just to check).


Any work arounds on this or do I need to calling in/visiting a store to talk about a modem upgrade?