Community Forum

Edit Sign-In drop down menu

New Poster

Edit Sign-In drop down menu

Hi All

My Sign In Username drop down menu is cluttered with old and incorrect suggestions. I searched everywhere, but I cannot find any way to edit it. Is there a way?

Expert

Re: Edit Sign-In drop down menu


@BKraengel wrote:

Hi All

My Sign In Username drop down menu is cluttered with old and incorrect suggestions. I searched everywhere, but I cannot find any way to edit it. Is there a way?


Clear your browser cache.



I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.
New Poster

Re: Edit Sign-In drop down menu

Thank you, but it did not help. I use Opera and I cleared both Cache and Cookies.

Expert

Re: Edit Sign-In drop down menu


@BKraengel wrote:

Thank you, but it did not help. I use Opera and I cleared both Cache and Cookies.


Did you close the browser and re-open it after you cleared those?



I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.
New Poster

Re: Edit Sign-In drop down menu

Yes. I even rebooted, but nothing changed.

Expert

Re: Edit Sign-In drop down menu


@BKraengel wrote:

Yes. I even rebooted, but nothing changed.


Try right clicking in the field and see if Delete comes up.



I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.
New Poster

Re: Edit Sign-In drop down menu

I wish it would, but nothing comes up.

Official Employee

Re: Edit Sign-In drop down menu

Hello BKraengel. The sign in drop down menu options are saved as a feature in your web browser. You mentioned you are using Opera. You would need to contact Opera technical support for specific instructions on how to clear these. 

 

You can also do a google/web search for "How to see and manage saved passwords in Opera" and you'll find links to articles showing you how to clear the sign in options and passwords. 

 

Please let us know if you need any other assistance. 

 

 

New Poster

Re: Edit Sign-In drop down menu

Nope! Thank you, but deleting all cookies and passwords did not help.

Official Employee

Re: Edit Sign-In drop down menu

@BKraengel. You can also try to fully reset the web browser. 

 

Please let us know if you need any other assistance. 

New Poster

Re: Edit Sign-In drop down menu

Nope! That didn't work either.