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ERROR after logging into account

New Poster

ERROR after logging into account

I'm a new Xfinity customer, and I want to pay my bill online. But after I've logged into my account and hit "MY ACCOUNT", the website says "Sorry. A communication error has occurred. We have been notified and are looking into the issue. Please try reloading the page or coming back later." 

 

I had a chat with several agents but none of them was able to successfully solve this issue. 

 

Any helps? 

Contributor

Re: ERROR after logging into account

You're not alone. It's a national outage that is affecting a lot of (but not all) accounts, both old and new. See this thread here: https://forums.xfinity.com/t5/My-Account-Sign-In-Xfinity-Website/Can-t-log-in-both-laptop-and-My-Acc...
Official Employee

Re: ERROR after logging into account

 

Hello jingby1994, I can assist you with getting logged into your account online. Can you please send me a private message with your full name, and account number by clicking on my name (ComcastAmir) and then "private message me"?