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Does anybody from Xfinity monitor these forums?

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Contributor

Does anybody from Xfinity monitor these forums?

There are so many messages here with no reply, many several days old.

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Expert

Re: Does anybody from Xfinity monitor these forums?


@hziemba wrote:

There are so many messages here with no reply, many several days old.


Yes, the Forums are monitored.  These are primarily customer-to-customer forums, and the Official Employees that reply in the forums usually answer in the order in which customers post, so sometimes posts aren't answered for quite a while.  Occasionally we have specialized Employees that will jump in quickly to a problem, but those are usually technical issues that are answered.


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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