Community Forum

Delete Old Account

Regular Visitor

Delete Old Account

I'm trying to delete an old account that I haven't used in years.  I can't private message anyone on here to help, because apparently that doesn't work.  Any suggestions?

Official Employee

Re: Delete Old Account

Hi, patrickllee - Do you see your old address when you access My Account page? Please provide more details for your request and send me a private message with your full name, address, and a phone number. Click on my name ComcastElla, then click Private Message Me

Regular Visitor

Re: Delete Old Account

Yes, it's an old address from many years ago.  I can't send private messages.  When I try, it goes to the private message page, but nothing shows up.

 

EDIT: The private messaging works now.

Official Employee

Re: Delete Old Account

patrickllee wrote: Not just the username, the whole account.  I don't use this account anymore.

 

We can't cancel your service online, but you can call into 1-800-COMCAST and they can assist you there or you can also click on this link for more options to cancel your services.