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Currently can't access my account on

New Poster

Currently can't access my account on

Every time I log in I receive this error: "A communication error has occurred. We have been notified and are looking into the issue. Please try reloading the page or coming back later."

I've seen other posts on here where an xfinity rep has to do something for the account to work.  I literally can't pay my bill that's due.  I've cleared my cache/cookies but nothing seems to be working.

Official Employee

Re: Currently can't access my account on

I can certainly check this for you from here if you would like. To protect the privacy of your account, can you provide your full name exactly as it's listed on the billing statement? To send a private message click on my name, then click "Send a message".

I am an Official Comcast Employee.
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