Hello ashleymiller422. Welcome to the Xfinity Forums and thank you for creating your first post. I can assist with troubleshooting your My Account communication error. Please send me a private message and include your full name so I can assist you. To send me a private, message click my name (ComcastJoeTru) to view my profile. Then click "Send a message" and private message me.
Hello ashleymiller422. We did not receive a response from you. This thread has been locked. If you still need assistance with the matter, feel free to create a new post and our team would be more than happy to help you again.