Hi Bingjm1993. Thank you for visiting and posting on our Forum. I can assist with troubleshooting your communication error. I have received and responded to your private message.
Please know that sending unsolicited private messages to an Official Employee of the Xfinity Help & Support Forums, is a violation of Forum Guidelines.
Hello Bingjm1993, I haven't heard from you but please reach back out if you still need assistance and we will gladly assist.