Community Forum

Communication error and cannot access my account

New Poster

Communication error and cannot access my account

Hello, I just recently signed up with a new account and can't access it, only get this when I try: "A communication error has occurred. We have been notified and are looking into the issue. Please try reloading the page or coming back later."

Also, since I created an account to get xfinity xfi, when I go on that page, it tells my I have yo check my credentials?

While in the App it says: "You are logged in but we are unable to access your account details. Would you like to try again?"

Can anyone please help me solve this??
Silver Problem Solver

Re: Communication error and cannot access my account

Did you call 1800comcast?

I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
Was your question answered? Mark the post as best answer!
New Poster

Re: Communication error and cannot access my account

Yup, solved nothing.
Official Employee

Re: Communication error and cannot access my account

Hello vnguy106, thank you for reaching out here and I would like to help review your username from my side.  I have sent you a private message.

 

Thank you 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!