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Communication Error when trying to access My Account

Regular Visitor

Communication Error when trying to access My Account

Hi - whenever I try to access my Xfinity account online, I get the following message:

 

Sorry - A communication error has occurred. We have been notified and are looking into the issue. Please try reloading the page or coming back later.

 

I have been unable to access my account either through a web browser or the Xfinity My Account app since I signed up for service. Any idea how to fix the problem?

Silver Problem Solver

Re: Communication Error when trying to access My Account

Did you call 1800comcast?

I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
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