Community Forum

Cant log in as Primary

Highlighted
New Poster

Cant log in as Primary

I am the primary user on the account but when I log in it tells me I need to contact the primary.. I also logged in with my husband's info and it says the same thing... were the only 2 on the account??
Expert

Re: Cant log in as Primary


@Sscully wrote:
I am the primary user on the account but when I log in it tells me I need to contact the primary.. I also logged in with my husband's info and it says the same thing... were the only 2 on the account??

Did you just move to a home where a previous owner had Comcast service? They might still show up a "primary user. In any case I will move your post to the correct forum for more help.


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!