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Cant Sign In/Pay

New Poster

Cant Sign In/Pay

So im trying to sign into my account to talk a representative about an extension since i recived an email about my payment. (i get paid tommorow)

but i cant sign into my account. EVERYTIME i try to access a feature in the homepage (chat, support, my account etc etc) i get re-directed to a sign in page & then i get taken to the

"xfinitywifi" mobile page or i get a error message.


this is kinda frustrating as i do not want my services to be interrupted.


Official Employee

Re: Cant Sign In/Pay

Hi LovidSnacks, I can look into your sign in issue you are experiencing.  Can you please send me a private message with your account information (name on account, address, account number and username).


Thank you