Thank you for reaching out on the forums, I'm sorry to hear about the My Account issues. What error message are you getting?
Here is the message I get "We are having some trouble connecting to My Account" and below it gives me a blue button that says Try Again but I get the same error message if I click on that.
Thank you for clarifying! To take a look at this further with you, please send me a PM with your first and last name.
To send me a Private Message, please click my name “ComcastAlly” and click “send a message.”
Hello, I'm sorry for the delay. Did you get my previous message? I haven't heard from you. Please provide me with the phone number on the account back in our PM. I appreciate it!
I have been sending you responses in PM to request information needed to continue assisting. Are you able to see the private messages when you click on the envelope icon next to your username?