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Cannot buy new service or start a new plan

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Cannot buy new service or start a new plan

I get the error "Looks like you can't make changes to this plan. Please contact the account owner to continue." Whenever I click on Shop/Upgrade.

 

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Re: Cannot buy new service or start a new plan


@SSSuperego wrote:

I get the error "Looks like you can't make changes to this plan. Please contact the account owner to continue." Whenever I click on Shop/Upgrade.

 


Are you using the account username and password to log in?
https://customer.xfinity.com/#/settings/security#username-password

I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
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