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Cannot access my account even though I'm logged in.

New Poster

Cannot access my account even though I'm logged in.

I'm trying to update my credit card information. The screen below is as far as I can get for two weeks now.

 

screen.jpg

Official Employee

Re: Cannot access my account even though I'm logged in.

Hi kwerkley, I can help review this on my side. Please send me a private message with your full name to begin.

 

Thank you 


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Official Employee

Re: Cannot access my account even though I'm logged in.

Hi kwerkley,  I haven't heard from you but please reach back out if you still need assistance.

 

Thank you 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!