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Cannot access account - Communication error

New Poster

Cannot access account - Communication error

I tried to go to my account and check my orders and bill and got this error.

 

A communication error has occurred. We have been notified and are looking into the issue. Please try reloading the page or coming back later.

Official Employee

Re: Cannot access account - Communication error

Hi Yinuo223, I would like to review this on my side could you please send me a private message with your full name to begin?

 

Thank you 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Cannot access account - Communication error

Hi Yinuo223,  I haven't heard from you but please reach back out if you still need assistance.

 

Thank you 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!