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Can't view bill because it says I'm not a primary user

Regular Visitor

Can't view bill because it says I'm not a primary user

Exactly as the title says. Under users it shows me as the primary user but everytime I go to view my bill it says I'm not.

Expert

Re: Can't view bill because it says I'm not a primary user

When you  sign into the primary account and click on "My account">>>>>>Users, scroll down to "User Role".  Do you have your permissions set to "Unrestricted" or "Restricted"?



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Regular Visitor

Re: Can't view bill because it says I'm not a primary user

Yes I have full control of the account but it won't let me view the bill even though it shows I am the primary  user. I pay the bill and I set up the account.

Expert

Re: Can't view bill because it says I'm not a primary user

Then I am going to excalate this thread to the forum admins for follow-up and see if someone can look at your account.



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Official Employee

Re: Can't view bill because it says I'm not a primary user

Hi @Rinkor16

 

Welcome to the Xfinity Forums. Sorry for the inconvenience this may be causing. I'd like to help get it resolved. In order to assist you, please send me a private message including your first and last name as it appears on your bill. To send a private message click on my name "ComcastChe", then click send a message. 


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Official Employee

Re: Can't view bill because it says I'm not a primary user

Hi @Rinkor16

 

Thanks for allowing me to help you get this resolved. If you need anything in the future, don't hesitate to reach out. Thanks for being a valued customer. Take care. 


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