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Can’t upgrade channel package online

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Can’t upgrade channel package online

I’m trying to upgrade my tv lineup from the starter package to preferred online but anytime I click to manage my subscription I get the page to call customer service. Is there no way I can just do this online?
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Official Employee

Re: Can’t upgrade channel package online

Hello jwheeler1292. Thank you for joining the Xfinity Forums and for creating your first post. We apologize for the inconvenience. This is a known issue that affects certain customers. We are working to address this issue. I can offer you customer support with the Preferred package upgrade. Please send me a private message and include your full name so I can assist you. Click my name (ComcastJoeTru) to view my profile, then click the link that says "Send a message". There you can private message me. 
 


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Official Employee

Re: Can’t upgrade channel package online

@jwheeler1292, we never received a private message from you or heard back from you on here, so I will be locking this thread. Please be sure to send ComcastJoeTru or myself a private message, if you still need assistance with changing your package. We're here to help! Thank you and we appreciate you being the best part of Comcast. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!