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Can't sign in my account

yluo15
New Poster
‎02-09-2019 10:51 PM

Can't sign in my account

Hi,

 

I can't sign in my account. The message shows :

A communication error has occurred. We have been notified and are looking into the issue. Please try reloading the page or coming back later.

 
Also, I can't connect to the Internet. Please help me to solve this problem. Thank you.
 
 

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ComcastPhill
Official Employee
‎02-14-2019 07:28 PM

Re: Can't sign in my account

Hi yluo15, thank you for reaching out here on our forums.  Please send me a private message with your full name and I can help you troubleshoot your sign in issue further.

 

Thank you 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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ComcastPhill
Official Employee
‎02-21-2019 05:42 PM

Re: Can't sign in my account

Hi yluo15, I haven't heard from you but please reach back out if you still need assistance.

 

Thank you 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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