I am attempting to send a private message for a billing question. When I click on "Send Message", I'm taken to a Private Messages screen with no ability to create new or view old. I have seen in searching others having this issue and something needing to be updated on the xfinity side to enable. Can someone assist?
Solved! Go to Solution.
They don't want you to send the employees unsolicited private messages. See: http://forums.xfinity.com/t5/Customer-Service/Private-Messaging/m-p/2936834
Instead, start a new topic and you'll get a response asking for a PM.