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Can't manage plan online for MONTHS

New Poster

Can't manage plan online for MONTHS

Your website has been saying I can't manage my plan since OCTOBER. I do not need help and your message is a joke. This needs to be fixed because I am SICK of seeing "Looks like you need some help." Also I did call your phone number the error gave and your reps are clueless. I will not purchase a plan through the phone reps as they are very shady about how they word things. I will only make my own decision so FIX MY ACCOUNT NOW. Currently looking into AT&T since they actually let me view plans online.
Official Employee

Re: Can't manage plan online for MONTHS


Hello FF160, it sounds like your credentials are needing to be updated. Please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me" and I can look into this for you on my end.