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Can't manage my account

Regular Visitor

Can't manage my account

I am able to sign in, but can't access My Account. It just says "We are having some trouble connecting to My Account" (Try Again)

I can't access it on the mobile app either. 

I've seen the Comcast reps always answer and say to private message them. I've tried to do this, but when I click on "Send Message" on a Comcast rep profile, I get taken to a blank message page, with no options to actually send a message.

Any assistance would be appreciated.