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Can't login to my account

Frequent Visitor

Can't login to my account

I can see my emails but when I try to login to my account to see my bill. It doesn't load and returns me to the page where I need to enter the password. It gives no error messages. It's like the page is not there to load.

New Poster

Re: Can't login to my account

same how can i company as big as comcast not know this has been an issue for over 1 day

New Poster

Re: Can't login to my account

It's not just you.  I've been having this issue since 1/9/19 at approximately 3PM EST.  I did a round with Customer Service via Chat, who seemed more interested in sending a reset signal to my modem at home for some reason despite not having an outage at the time.   I was escallated to second level, who didn't bother to read the notes that I needed to be contacted by email since my phone was VoiP.   Near as I can tell, it's a redirect failure on Xfinity's end.  I've tested three different browsers across four computers on two entirely different networks.   If it's not resolved by tomorrow, I'll probably take a xanax before trying to get a CSR on the phone again.

New Poster

Re: Can't login to my account

Same here! I called customer service today and we did everything after I already did all the same things on my own... Three different browsers (Microsoft Edge, Firefox, Chrome....) cleared caches... tried to access on my pc, phone and tablet... nothing is wrong with my account... can see my email and that's it... can not see my bill or anything else because it keeps asking me to sign in over and over. Really frustrating. I am supposed to get a phone call someday about it but I give up. Apparently, this is not a new issue as I saw posts from back in 2012 and 2014 regarding this same problem. I will just pay my bill in person and had him switch me back to paper billing.  Very inconvenient but at least the CSR did try everything he knew how to do on his end. Hopefully, they will fix this soon. 

New Poster

Re: Can't login to my account

I found the My Account app for my iPhone works and was able to download bills there and forward PDFs to myself/pay the bill maybe try that too?

New Poster

Re: Can't login to my account

same as above post i will just use the app on my phone tech support called me yesterday gave me a $3.86 credit i was like ok but the app works i hate turning on my pc anyway

Frequent Visitor

Re: Can't login to my account

same can check email but can't click my account/billing or it just keeps redirecting to login page loop

Official Employee

Re: Can't login to my account

Hello All, thanks for reaching out about this Account login/email concern! I am showing this is a known issue where customers will experience a login loop when attempting to access http://Xfinity.com, My Account, and Xfinity Connect. Customers may also receive this error when attempting to send an email. We are working to get this resolved as soon as possible on our end. I truly apologize about inconvenience or frustration this is causing. I will reach back out on this thread when this has been corrected. We appreciate your patience and thank you!  


I am an Official Comcast Employee.
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New Poster

Re: Can't login to my account

Thanks, @ComcastAmira. This glitch in the login process has become widespread and we were waiting for some type of official announcement from Comcast that you were aware of the problem and were working on a solution to fixing it. Hopefully, it won't take a long time to fix the issue.

 

Please keep us updated on the progress and let us know when the problem has been repaired.

New Poster

Re: Can't login to my account

I have been trying to sign in to my account and keep getting returned to the sign in screen, too! Comcast seems to be deliberately preventing people from accessing their account. I tried calling, went round and round on the automated monstrosity, then got hung up on when I finally got a live person! How does a company do business this way?

 

New Poster

Re: Can't login to my account

Did you even other to read the post above? I guess you didn't since you posted without reading the official comcast posted response.