Welcome to the Community Forum. Sorry for the experience you're having. I'd like to help get this resolved for you. I've replied to your private message. Please reply at your earliest convenience and we can go from there. Chat with you soon.
It was a pleasure assisting you. Thanks for letting me know the troubleshooting steps I took helped resolve your issue of not being able to login. If you run into any issues in the future, feel free to contact us. Thanks for being a valued customer, take care!