Hello, elo09! Welcome to the Xfinity Forums.
I would be more than happy to help resolve this issue you are having with accessing your account.
Please send me a private message with your first and last name and the username you are trying to log in with so I can assist.
To send a private message, click my name "ComcastTambrey", then click "send a message".
elo09, As I have not heard back from you in some time, I have closed this thread to further comments. I hope you were able to regain access to your account, but if you still need assistance, please feel free to start a new thread.