Can't log in to my account

[alexre]

Hi,

I can't log in to my account or access the chat help feature. This problem has existed for several months. The error message is:

A communication error has occurred. We have been notified and are looking into the issue. Please try reloading the page or coming back later.

Thank you

[ComcastMartin]

Hello, alexre. I can help see what is going on with your login. 

Can you please private message me your full name? Thank you for posting to our forums. 

To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.