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Can't log in to my account

Regular Visitor

Can't log in to my account



I can't log in to my account or access the chat help feature. This problem has existed for several months. The error message is:

A communication error has occurred. We have been notified and are looking into the issue. Please try reloading the page or coming back later.


Thank you

Official Employee

Re: Can't log in to my account

Hello, alexre. I can help see what is going on with your login. 

Can you please private message me your full name? Thank you for posting to our forums. 

To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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