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Can't get to email account since Windows 10 Security Issue

Regular Visitor

Can't get to email account since Windows 10 Security Issue

I can no longer get to my "myxfinity" page or sign into my email account when on my desktop which runs on Windows 10. This started the day it was announced that there was a major security issue and a patch was sent. When I try to sign in, the page times out and I get a message that the URL address I'm trying to reach has a security issue. I called Comcast and got NOWHERE after being on the phone for 40 minutes. He told me to go to a store location. With what? Bring my PC? 

 

I am able to access via mobile and tablet, so it definitely is the PC/security issue. What can I do...can someone please help me???

Expert

Re: Can't get to email account since Windows 10 Security Issue

Are you able to get in through this link?

https://connect.xfinity.com/appsuite 


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Regular Visitor

Re: Can't get to email account since Windows 10 Security Issue

No, I tried that last night and still got the same issue. I know it has to be the Windows 10 issue, I'm able to access it here at work and we are running on Windows 7 Professional.

Expert

Re: Can't get to email account since Windows 10 Security Issue

Try clearing the browser cache and cookies, close the browser, reopen and try logging in again. My Windows 10 is updated as of last night, and I haven't had any issues logging in with Edge or Firefox.


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Regular Visitor

Re: Can't get to email account since Windows 10 Security Issue

Thanks, I will try this when I get home. I'm using Chrome like most people do, but if I need to I'll try Edge or Firefox. Stay tuned and thank you!

Regular Visitor

Re: Can't get to email account since Windows 10 Security Issue

Unfortunately, I just tried your suggestions and it didn't work. I thought it was going to when I first tried to access the login site, but then it went blank and again said that it couldn't reach the site. I tried Firefox also and that completely hung up my computer?? I don't understand why I can access any website I want except for Xfinity...I'm so frustrated right now.

Regular Visitor

Re: Can't get to email account since Windows 10 Security Issue

I'm glad to report I finally was able to get back into my email and to the login page. I just rebooted my modem. I have no idea why that worked...but it did. For anyone else having issues, I hope this helps. 

New Poster

Re: Can't get to email account since Windows 10 Security Issue

I'm having this same issue on multiple computers running Windows 10. It just started in the last couple of days. I can access it on my Chromebook, iPad and even the Chrome app on my Android devices. 

 

How does this get fixed?

New Poster

Re: Can't get to email account since Windows 10 Security Issue


@rightfooted wrote:

Are you able to get in through this link?

https://connect.xfinity.com/appsuite 


This link loads for me but I cannot actually sign in to my account. 

New Poster

Re: Can't get to email account since Windows 10 Security Issue


@Sofiasmom wrote:

I'm glad to report I finally was able to get back into my email and to the login page. I just rebooted my modem. I have no idea why that worked...but it did. For anyone else having issues, I hope this helps. 


Glad that worked for you. It's not working for me. I tried it at my office. No change. Tried it at home, no change. Very frustrating. 

Regular Visitor

Re: Can't get to email account since Windows 10 Security Issue

Sorry my fix didn't work for you. It's so frustrating when you can't get an answer from Xfinity and you are just flapping out here in the wind trying anything you can. I hope you can find a resolution.