Thank you for reading my post. This is my first post on both this board and forum.
I became a Comcast Xfinity subscriber in July 2018. I had issues accessing my account information both on the browser and in the Xfinity Apple app. Foolishly, I thought that the issue would resolve itself on its own. Now, 11 months later, the issue still persists.
When I log into my account on the Xfinity website, I am logged in as expected. However, if I try to go to "My Account" or "Shop/Upgrade," then I am unable to continue.
If I go to "My Account," then I am greeted with the following error message:
A communication error has occurred. We have been notified and are looking into the issue. Please try reloading the page or coming back later."
If I go to "Shop/Upgrade," then I am greeted with the following error message:
The credentials you have entered are invalid.
Please check your credentials."
This is agitating because I would like to update my payment method and have had no luck with it. I would rather not speak with a live agent on the phone if possible, but I will if it's deemed necessary. I can provide any necessary requested information at-will.
Thank you very much for your assistance today.
I did notice other people post about this issue (numerous times in fact, and I apologize for adding to the mess and clogging up the board), but I was hoping to avoid a phone call if possible because my reception where I live isn't the greatest.
It looks like I might have to just deal with it and give them a call anyway.
Thank you for your help. I really appreciate you taking time out of your day to respond to me.
Hello, Amaroidal! Welcome to the Xfinity Forums.
If you haven't had the chance to reach out to our phone reps, I would really like to assist you with this issue and help get your username working as quickly as possible so you can manage your account. Please send me a private message with your first and last name so I can assist.
To send a private message, click my name "ComcastTambrey", then click "send a message".
Amaroidal, as I have not heard back from you in some time, I have closed this thread to further comments. I hope you were able to get help with correcting your username so you could manage your account/services again, but if you still need assistance, please feel free to start a new thread.