Sorry for the experience you're having. I'd like to review your account to see if I can help make this right. Could you please verify your first and last name as it appears on the account and the account number or the phone number associated with your services in a private message?
To send a private message click on my name "ComcastChe", then click private message me.
I'm having the same issue and am on hold forever. I've had the issue for weeks, tried to ignore it thinking maybe different browsers would help. no joy. Can someone help me?
It's crazy that you are getting the run-around on the phone after it was finally acknowledged that this was a nationwide issue. You'd think they would let their customer service reps know and have them put in tickets right away to fix this already known problem. I figured they would have rolled out a site wide fix by now. I keep seeing more and more of these posts popping up on this forum.
I'm having the same issue and I don't know what to do. I have chatted with someone on comcast every single day and they frequently just leave the chat because no one knows how to fix this. How am I supposed to pay my bill if I can't access any of my profile? I am going to miss the date! This is awful customer service and a huge technology issue that needs to be fixed or I will end up having to change my service within a single month of signing up.
Just wanted to let you know my ticket has been open 8 days now and no resolution. I spent hours on the phone last time to no end. My ticket has not been answered and I still cannot access my account. No calls from Comcast, no concern. Customer service is garbage. If you're still within the 30 days, cancel.
I am also having the same issues not being able to login to MyAccount as the above posters. This started immediately when I signed up with Comcast. Phone tech support also did not know how to fix it. Can I send you a PM with my name and account number?
@ComcastChe, Am I in the twilight zone? i bought a netgear cable modem on tuesday last week. Had a tech install and rewire the house today (Sunday) the cable modem had some known back end problem with provisioning, I have the streaming tv service so I dont have to pay for equipment, cant stream tv. cant access my account. This is just unreal with all my problems in one day.
I need help!
I can not even find the "send a mesasge" option in your page. Does it only appear when you are online?
Anyways, I just started a new service today and found the exact same issue for my account. Since I cannot get to my account page, nor sending you a mesasge, or even start a live chat (complaining about invalid account number but nowhere to enter this information), I am stuck. Would you send me a private message or a call to fix it before I cancel the service?