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Can't access mobile account (says I am not Xfinity Mobile customer)

Regular Visitor

Can't access mobile account (says I am not Xfinity Mobile customer)

cannot access mobile acct on app or online, says that I am not a customer yet.

Official Employee

Re: Can't access mobile account (says I am not Xfinity Mobile customer)

Hi babydoll_123, I can look into this for you.  Please send me a private message with your full name to begin.

 

Thank you 


I am an Official Comcast Employee.
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Official Employee

Re: Can't access mobile account (says I am not Xfinity Mobile customer)

Hi babydoll_123, thank you for your reply and I have responded to your private message.

 

Thank you 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!