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Can't access account, can't even contact chat support or schedule call-back for assistance

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Can't access account, can't even contact chat support or schedule call-back for assistance

Update: This issue has been resolved. 

 

I have been unable to access my account details. It always gives me a "we're having issues" message. I'm trying to pay my bill but I can't even do that, either. And it won't let me contact a chat agent, simply gives me the message "Please enter valid account number" in the chat popup without any way to enter the account number. When I try to schedule a call-back I just get the loading ellipses with nothing else. I'm hoping there's a way to resolve this issue easily so I can actually get into my acct.

Official Employee

Re: Can't access account, can't even contact chat support or schedule call-back for assistance

Hello bgraves8. Welcome to the Xfinity Forums and thank you for creating your first post.

 

Have you tried a different web browser? Do you get the same results in the other web browser?

 

I can assist with further troubleshooting your online account access issue. To get started, please send me a private message and include your full name so I can access your account. You can click my name (ComcastJoeTru) to view my profile and send me a private message. Click "Send a private message" and private message me.
 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Can't access account, can't even contact chat support or schedule call-back for assistance

Hi bgraves8. Since we didn't see a response from you, this thread has been locked. Please don't hesitate to send me a private message if you continue to need help with this issue, or create a new post if you need assistance with anything else. Thank you.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!