Update: This issue has been resolved.
I have been unable to access my account details. It always gives me a "we're having issues" message. I'm trying to pay my bill but I can't even do that, either. And it won't let me contact a chat agent, simply gives me the message "Please enter valid account number" in the chat popup without any way to enter the account number. When I try to schedule a call-back I just get the loading ellipses with nothing else. I'm hoping there's a way to resolve this issue easily so I can actually get into my acct.
Hello bgraves8. Welcome to the Xfinity Forums and thank you for creating your first post.
Have you tried a different web browser? Do you get the same results in the other web browser?
I can assist with further troubleshooting your online account access issue. To get started, please send me a private message and include your full name so I can access your account. You can click my name (ComcastJoeTru) to view my profile and send me a private message. Click "Send a private message" and private message me.
Hi bgraves8. Since we didn't see a response from you, this thread has been locked. Please don't hesitate to send me a private message if you continue to need help with this issue, or create a new post if you need assistance with anything else. Thank you.