Community Forum

Can't access My Account

Regular Visitor

Can't access My Account

Hi, I'm an existing customer and I haven't been able to manage my own account. I keep getting the following error message: "A communication error has occurred. We have been notified and are looking into the issue. Please try reloading the page or coming back later." 

 

Please help me fix this, as I need to update some billing details! Thank you!

Problem Solver

Re: Can't access My Account

Have you searched for other posts with similar issues?


This is a common problem with many threads discussing/reporting it. There is a trick to get an agents' attention, however they don't want it posted publicly. You'll just have to be patient for an agent to respond on this forum.

Another poster has stated: "This was resolved by phone with a tech. My credentials were not linked to the proper account after changes were made to the system."


You might also call 1-800-COMCAST and ask if the agent can link your profile login to your account properly. If they cannot, then ask if they can escalate it to the next level support.

Joe V
(not a Comcast employee, just another paying customer)
Official Employee

Re: Can't access My Account

Hi, ercatotes. I received your private message and will reach out asap. Thank you for posting to the forums. I can't wait to help and get you situated. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: Can't access My Account

If you have any other questions, please feel free to reach out! Thank you for being a valued Comcast customer! 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!