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Can't access My Account, XFi, View Bill, etc.

New Poster

Can't access My Account, XFi, View Bill, etc.

Hello,

When I attempt to login to my account on either the website or Xfinity apps, I get either an error message, or a page displaying "We're getting your account set up. Check back soon to track and activate your service."

 

Thing is, I activated my service and have been using my Xfinity internet for four or five days now, and I the website/apps still aren't registering my activation, so I cannot access my bill, account settings, or any of the features on the apps.

 

Any help is appreciated! Smiley Happy

Thanks

New Poster

Re: Can't access My Account, XFi, View Bill, etc.

Same issue here, been happening for weeks and I can't get any help from the extremely frustrating chat bot.

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New Poster

Re: Can't access My Account, XFi, View Bill, etc.

I am having the same issue but my account isn't accessible nor is my router even connecting to the internet. I paid for my first month and the router but nothing is working, and online chat is offering no support for this issue. 

New Poster

Re: Can't access My Account, XFi, View Bill, etc.

The same problems happens to me. I could activate and have been using internet service, but can't access to my account and only see "We're getting your account set up. Check back soon to track and activate your services".