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Can't access My Account. Communication error after accepting terms of service

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Can't access My Account. Communication error after accepting terms of service

Log in - Welcome to the new My Account - Yes, I accept - Sorry
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We are having some trouble connecting to My Account

 

Called customer support, holding on line for 40 munites with NO answer. Please help!!!

Official Employee

Re: Can't access My Account. Communication error after accepting terms of service

Hello, tonydong2010. Welcome to the Xfinity Forums.

I can definitely help you with this issue! Please send me a Private Message with your first and last name as well as the username you are having troubles with so we can get it working properly. 

 

To send a private message, click my name "ComcastTambrey", then click "send a message".


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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