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Can't Add Personal Email

New Poster

Can't Add Personal Email

Found this same issue in an "archive" - but it's still happening...

 

I had an account THREE years ago and am now getting Xfinity service again. When I try to add my personal email I get the error "Email not Unique.Email already exists in the account"

 

So how do I add my email when it keeps giving me this (inane) mesage?