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Can't Access Account

New Poster

Can't Access Account

I registered an account today, and I currently cannot access my account. It allows me to log in, but once I click on the "my account" page I am shown a connection error. I have tried multiple different devices, and browsers. 

Official Employee

Re: Can't Access Account

Thank you for reaching out to us on the Forums, I would be happy to look at your account from here. To protect the privacy of your account, can you provide your full name exactly as it's listed on the billing statement? To send a private message click on my name, then click "Send a message".


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

Re: Can't Access Account

I've been getting the same error that I see multiple people are getting. When I try to log into My Account, I get an error saying there is a problem logging into "My Account" section. I can get to all other sections, like Bill Pay, Email, Xfinity Home, etc... PLEASE HELP!

 

amhicks0816@comcast.net