Community Forum

Can not sign in to my account...

Regular Visitor

Can not sign in to my account...

I can't sign in to my account. No error message. Just keeps looping me back to sign in. Having this problem for weeks. Talk to two agents on line. Changed my password three times. Nothing works. How long does it take to fix this problem? 

Official Employee

Re: Can not sign in to my account...

Hello, Demertres. Thanks for reaching out to us on the forums. I apologize to hear you are having issues with trying to get into the My Account app. I would like to look into this for you. Can you please send me a PM with your first and last name so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: Can not sign in to my account...

Hello, Demetres. I have not heard back from you. If you still need assistance, please feel free to start a new thread.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!