I agreed and there is nothing we can do about it. Below is the response I received from them. They keep saying they're working on it and we have to wait until they're satisfy with it. What a joke!
"In regards to not being able to manage your account online when it comes to your package,Comcast is making some changes/upgrades to our system and we are working the kinks out before it goes live. Until we are satisfied with it, some of our customers will not be able to manage their accounts online. We apologize for the inconvenience of having to call, chat, or e-mail in to manage your account. "
"Manage My Plan" hasn't worked for more than two years. All the points here are correct that they are not really working on it. Their business model emphasizes new customers over existing customers, so there is no management desire to allow existing customers to compare plans. Truly sad to see when their scripts and commercials highlight valuing customers.
Now they're saying it's due to your service level that it prompts you to call the toll free number- if you're triple play customer you can't manage your account online because you must speak with an agent first. Around and around- one lie after another. These people are unbelievable.
Below are their new remarks:
"I do understand your frustration with not being able to compare packages through the website. Unfortunately, all existing triple play customers are directed to contact customer service when they attempt to add or upgrade services online"
No hopes folks. I filed complaints with the BBB and FCC. I'm pretty it's just another waste of time.