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Being redirected to the wifiondemand site whenever I try to view my account

Regular Visitor

Being redirected to the wifiondemand site whenever I try to view my account

So for the last 2 weeks I have been unable to access my billing information, and have been stuck with this issue. I used the Xfinity Wifi service because I needed it in order to set up my current service, and now it seems to have made me redirect there everytime I try to view my account. Please do help as this is becoming very frusterating.

Regular Visitor

Re: Being redirected to the wifiondemand site whenever I try to view my account

Hello? Are you guys going to help me or not? I've been waiting for a response, and nothing? I can't pay my own bill if your site continues to direct me to YOUR Wifiondemand site every time I try to access my information. Will I really have to contact something higher to get this resolved?

Official Employee

Re: Being redirected to the wifiondemand site whenever I try to view my account

Hi West8991,  I have responded to your private message.

 

Thank you

Official Employee

Re: Being redirected to the wifiondemand site whenever I try to view my account

Hi West8991, please let us know if you are still having issues with being redirected or if you have any questions in the future.

 

Thank you

Official Employee

Re: Being redirected to the wifiondemand site whenever I try to view my account

Hi West8991, thank you for working with me via private message and glad I was able to correct this for you by transferring you email address to the proper account. Please feel free to reach out if you have any questions in the future.

 

 

 

Thank you