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AutoPay "Setup" button only refreshes the page

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AutoPay "Setup" button only refreshes the page

I'm trying to setup AutoPay and whenever I select "Setup" after entering my banking information it just scrolls to the top of the page and doesn't accept my information. I've tried Chrome and Internet Explorer and neither work. Just hovering over the "Setup" button shows "https://customer.xfinity.com". There's nothing requesting me to agree to any terms or agreements, it's just stuck with all my info input on the main page after selecting "New Bank Account".

Official Employee

Re: AutoPay "Setup" button only refreshes the page

Hi @KCrawford93

 

Sorry for the experience your having. What type of device are you using when you are attempting to add this information? If you use a different device, do you get the same results? 

 

If so, I can look into this. Please send me a private message by clicking on my name, "ComcastChe" then click private message me. In the body of this message please verify your first and last name, street address including city state and zip code, and the account number or phone number associated with your services.