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As primary account holder - only getting restricted secondary user access

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As primary account holder - only getting restricted secondary user access

I have spent nearly 4 hours on the phone and 3 days trying to get Comcast to correct My Account log-in so I can access my bill and manage my account.  While my username shows to them as a primary account holder, my access is considered secondary and restricted.  I moved and have a new account merged with old contact information.  I don't appear to be the only one having this issue.  How does this get corrected?