I have not been able to log onto the website or the app to view my bill, update payment settings or check balances. I always get the error message “we are having trouble signing in” try again or click here to pay bill. It’s almost as if Xfinity keeps me signed out so my only option is to pay not view or make changes.
Hi JenJenDC, I can help investigate this further on my side for you. Please send me a private message with your full name to begin.
I am an Official Comcast Employee. Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Mark the post as Best Answer!