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Already Linked Phone Number and Email Address Setting up Second/Multiple Comast.net Login Account(s)

Frequent Visitor

Already Linked Phone Number and Email Address Setting up Second/Multiple Comast.net Login Account(s)

It's my understanding that Comcast does not allow to link multple Comcast service accounts for multiple addresses to one Comcast.net login.  

 

An additional Comcast.net login account must be established for each Comcast service account that I own.

 

That's a cumbersome approach, but ok, fine.

 

However, when I go to set up a new comcast.net login account, I receive error messages that state "Phone number is already linked to an existing comcast.net login account."  and "Email address is already linked to an existing comcast.net login account."

 

What's your solution/work around for this problem with your system???!

 

And don't tell me to use a different phone number, because I only have one phone number.  

 

And don't tell me to use a different email address because I own 24 rental properties most of which do or will have comcast service accounts that I am/will be responsible for.  It is virtually impossible (definitely unreasonable) to create and monitor each email account for each comcast service account on the 6 devices I use, let alone the accounts of my various property managers and what ever devices they use.

Regular Visitor

Re: Already Linked Phone Number and Email Address Setting up Second/Multiple Comast.net Login Accoun

I have the same exact problem. I have called Comcast twice about this and each time they tell me it is resolved but it isnt. When I trie to enter my phonenumber into my account I get error message: "SH400.70.3: This Mobile Phone Number already exists."

 
Official Employee

Re: Already Linked Phone Number and Email Address Setting up Second/Multiple Comast.net Login Accoun

Hi Mac_Zell,

 

It sounds like the phone number may be associated with a different username. I can investigate this. Please verify the phone number you are trying to use through private message. To send a private message click on my name "ComcastChe", then click private message me.

Official Employee

Re: Already Linked Phone Number and Email Address Setting up Second/Multiple Comast.net Login Acc...

Hi JosephOfNazaret,

 

I can look into your issue as well. I will need to verify the phone number you're using. Please send me a private message by clicking on my name, "ComcastChe" then click private message me. In the body of this message please confirm the phone number. 

New Poster

Re: Already Linked Phone Number and Email Address Setting up Second/Multiple Comast.net Login Acc...

I am having the same issue. My cell phone number is on an old account. I don't know how to remove it from the old account. The system will not allow me to link my cell phone to my newly activated account due to:

This phone number is already associated with an XFINITY account

We cannot verify this mobile number, as it is already associated with another XFINITY account.

SH400.70.3: This Mobile Phone Number already exists.

 

Please help! Thanks.

 
Official Employee

Re: Already Linked Phone Number and Email Address Setting up Second/Multiple Comast.net Login Acc...

Hi, babygirl357159 - I should be able to remove the phone number from your previous account. Could you please send me a private message with your full name, address (current and old), phone number? Thank you! 

Frequent Visitor

Re: Already Linked Phone Number and Email Address Setting up Second/Multiple Comast.net Login Acc...

I am having a similar problem.  In my case, I had a Secondary user on my account which I deleted.  Now, when I try to add the phone number that was associated with that Secondary user to my account's Primary user information, I get the exact same message as babygirl357159.

 

Obviously, I cannot remove the number from the Secondary user because it is gone from my account completely (since I deleted it).  Thanks in advance for any help with this.

Official Employee

Re: Already Linked Phone Number and Email Address Setting up Second/Multiple Comast.net Login Acc...

Hi, Berman - I should be able to remove it from the secondary username (the one you already deleted). Please send me a private message with your full name, address, a phone number associated with your account. Also, I need the phone number that you try to add (if it's different from the one we have on the account). Thank you!

Official Employee

Re: Already Linked Phone Number and Email Address Setting up Second/Multiple Comast.net Login Acc...

Thank you for sending your information, @Berman. I removed the phone number from your secondary username. Could you please try again to add it and let me know if you get any issues? 

Frequent Visitor

Re: Already Linked Phone Number and Email Address Setting up Second/Multiple Comast.net Login Acc...

It worked perfectly now.  Thanks!

Official Employee

Re: Already Linked Phone Number and Email Address Setting up Second/Multiple Comast.net Login Acc...

Hi Berman!

 

I'm following up for @ComcastElla. Thanks for letting us know her troubleshooting resolved your issue. I'll pass this info along to her. Take care. 

New Poster

Re: Already Linked Phone Number and Email Address Setting up Second/Multiple Comast.net Login Accoun

I am having the same issue. I previously had an account but moved. We just got our new house and have a new account number but my email and phone number are liked to my old account. I can’t figure out how to change that. Please help.
Official Employee

Re: Already Linked Phone Number and Email Address Setting up Second/Multiple Comast.net Login Accoun

Hey Pmay1, 

 

No worries. I can help you out. Can you please verify your first and last name, full street address, the phone number or account number associated with your current services in a private message? 

 

To send a private message click on my name "ComcastChe", then click private message me. 

New Poster

Re: Already Linked Phone Number and Email Address Setting up Second/Multiple Comast.net Login Accoun

This just happened to me as well. I contacted tech support chat to set up a new appointment for a technician visit to lay coax cable, and was given a new account number with instructions to create a new account. Now being told email already exists. Did I just get set up with two separate services and accounts? Please advise.

Regular Visitor

Re: Already Linked Phone Number and Email Address Setting up Second/Multiple Comast.net Login Accoun

Same problem.  I am trying to send a PM with my info but having difficulty

Official Employee

Re: Already Linked Phone Number and Email Address Setting up Second/Multiple Comast.net Login Accoun

Hello,

 

@binouz - If you are still experiencing an issue, feel free to send me a private message with your full name, address, and a phone or account number. I'd be happy to assist.

 

@nlkflint1 - You have to post publicly first in order to get an access to private messaging. Please try again to send me your account information (full name, address, phone or account number) by clicking on my name ComcastElla, then click Private Message Me

New Poster

Re: Already Linked Phone Number and Email Address Setting up Second/Multiple Comast.net Login Accoun

I, too, am having the same issue.  Whre can I direct my priviate message?


Thanks!

New Poster

Re: Already Linked Phone Number and Email Address Setting up Second/Multiple Comast.net Login Accoun

I am also seeing this issue for my phone number and email.

 

This phone number is already associated with an XFINITY account

We cannot verify this mobile number, as it is already associated with another XFINITY account.

Back to Settings

SH400.70.3: This Mobile Phone Number already exists.

 

The account that it's supposed to be verified for won't let me manage the account, I get the error:

We couldn't sign you into My Account.

Unfortunately, you won't be able to manage your account at this time.

How is this fixed?

New Poster

Re: Already Linked Phone Number and Email Address Setting up Second/Multiple Comast.net Login Accoun

I'm getting this message, too.  This phone number is already associated with an XFINITY account We cannot verify this mobile number, as it is already associated with another XFINITY account.

Frustrating!  Help!

 

New Poster

Re: Already Linked Phone Number and Email Address Setting up Second/Multiple Comast.net Login Acc...

I am also having the same issue.

New Poster

Re: Already Linked Phone Number and Email Address Setting up Second/Multiple Comast.net Login Acc...

Thank you to  for resolving my issue! 

Regular Visitor

Re: Already Linked Phone Number and Email Address Setting up Second/Multiple Comast.net Login Acc...

Hi,

I am having the exact same problem. I tried to link my cell phone number to my account to enable 2-step verification. This is the error message I got:

 

This phone number is already associated with an XFINITY account

We cannot verify this mobile number, as it is already associated with another XFINITY account.

SH400.70.3: This Mobile Phone Number already exists.

 

Please help. Thanks!

 

 

Official Employee

Re: Already Linked Phone Number and Email Address Setting up Second/Multiple Comast.net Login Acc...

Hello all,

 

If you experience an issue with adding a phone number or an email address for the password verification - please send me a private message with your full name, the account holder's name and address as it listed on the billing statement, a phone or an account number. 

 

@jkcomfinity - Got your private message and will reply back shortly. 

Regular Visitor

Re: Already Linked Phone Number and Email Address Setting up Second/Multiple Comast.net Login Acc...

Thank you very much ComcastElla for resolving my issue. Much appreciated.

Official Employee

Re: Already Linked Phone Number and Email Address Setting up Second/Multiple Comast.net Login Acc...

@jkcomfinity - I'm always happy to help Smiley Happy Feel free to reach me at any time. 

New Poster

Re: Already Linked Phone Number and Email Address Setting up Second/Multiple Comast.net Login Acc...

I'm not sure why, but for some reason I am not able to private message you. Whenever I go to the screen that would theoretically allow me to message you, nothing is popping up. Can you instead private message me first?

Regular Visitor

Re: Already Linked Phone Number and Email Address Setting up Second/Multiple Comast.net Login Accoun

I am having the same issue. Can someone from Comcast help me too then?

Regular Visitor

Re: Already Linked Phone Number and Email Address Setting up Second/Multiple Comast.net Login Acc...

Hi ComcastElla,

 

I'm having the same issue as some of your other users and tried to send you a private message with my account information, as you suggested in your response shownbelow. Unfortunately, I get to a screen labeled "private message" but it does not allow me to enter anything. Can you send a message with a different link so we can resolve my issue?

Official Employee

Re: Already Linked Phone Number and Email Address Setting up Second/Multiple Comast.net Login Acc...

Hello all,

 

The PM feature is disabled by default until the user posts something publicly. In order to send me a message you need to click on my name ComcastElla, then click Private Message Me. If you get any issues - please try to sign out/in. 

 

@mwlambert - I got your private message and will respond back in a second. 

New Poster

Re: Already Linked Phone Number and Email Address Setting up Second/Multiple Comast.net Login Accoun

Please help me too!

New Poster

Re: Already Linked Phone Number and Email Address Setting up Second/Multiple Comast.net Login Accoun

Having the same issues with my account as well.

New Poster

Re: Already Linked Phone Number and Email Address Setting up Second/Multiple Comast.net Login Accoun

Same issue as many others.  When I try to register my mobile phone number on my new Comcast/xfinity account, I get the below error message.

 

Please help/advise how to fix this issue!

 

This phone number is already associated with an XFINITY account

We cannot verify this mobile number, as it is already associated with another XFINITY account.

SH400.70.3: This Mobile Phone Number already exists.

Regular Visitor

Re: Already Linked Phone Number and Email Address Setting up Second/Multiple Comast.net Login Accoun

Having the same issue, will send PM

New Poster

Re: Already Linked Phone Number and Email Address Setting up Second/Multiple Comast.net Login Acc...


@ComcastElla wrote:

Hello all,

 

The PM feature is disabled by default until the user posts something publicly. In order to send me a message you need to click on my name ComcastElla, then click Private Message Me. If you get any issues - please try to sign out/in. 

 

@mwlambert - I got your private message and will respond back in a second. 


So how do we send a PM to get this fixed?  I've already made a post, but I'm still locked out.

New Poster

Re: Already Linked Phone Number and Email Address Setting up Second/Multiple Comast.net Login Acc...

Same issues.  My mobile # and email address are linked to my dad's account which was closed over a year ago when he passed away.  I'm just opening a new account under my name and it won't let me use my email address or mobile #.  Can someone help me with this?

Official Employee

Re: Already Linked Phone Number and Email Address Setting up Second/Multiple Comast.net Login Acc...

As I mentioned in my previous posts - feel free to send me a private message with your full name, the account holder's name and address as it listed on the billing statement, a phone or an account number. 

 

@pblackwell - Click on my name ComcastElla, then click Private Message Me.

New Poster

Re: Already Linked Phone Number and Email Address Setting up Second/Multiple Comast.net Login Acc...

I have the same problem. I have had two email accounts with Comcast for over 10 years. Now I can't use my one mobile phone number for both email accounts. Very frustrating.

New Poster

Re: Already Linked Phone Number and Email Address Setting up Second/Multiple Comast.net Login Acc...

Having this issue as well.

New Poster

Re: Already Linked Phone Number and Email Address Setting up Second/Multiple Comast.net Login Acc...

I am also having this issue.

Official Employee

Re: Already Linked Phone Number and Email Address Setting up Second/Multiple Comast.net Login Acc...

Hi all, 

 

To my knowledge, there is no work around for this. A phone number and email address can only be tied to one login/account at a time. If you do not have access to another phone number, I suggest maybe getting a Google Voice number. 

 

 

Frequent Visitor

Re: Already Linked Phone Number and Email Address Setting up Second/Multiple Comast.net Login Acc...

I am also having this problem and would like to DM a Comcast employee to have it reset. Thank you.

This phone number is already associated with an XFINITY account

We cannot verify this mobile number, as it is already associated with another XFINITY account.

SH400.70.3: This Mobile Phone Number already exists.

New Poster

Re: Already Linked Phone Number and Email Address Setting up Second/Multiple Comast.net Login Acc...

I am having the exact same issue as well with both my phone and my email address. Comcast phone support did not know how to resolve the issue. 

Official Employee

Re: Already Linked Phone Number and Email Address Setting up Second/Multiple Comast.net Login Acc...

Hi @katydid63, @Sirrealist, @soliton

 

I can review your issue. Please send me a private message by clicking on my name, "ComcastChe" then click private message me. In the body of this message please verify your first and last name, street address including city state and zip code, and the account number or phone number associated with your services.

New Poster

Re: Already Linked Phone Number and Email Address Setting up Second/Multiple Comast.net Login Accoun

My phone don't work how can i virtfy my order can i do it e-mail
Official Employee

Re: Already Linked Phone Number and Email Address Setting up Second/Multiple Comast.net Login Acc...

@Vh23ak1

 

Can you please provide more details? Is your order for XFINITY Mobile? 

Frequent Visitor

Re: Already Linked Phone Number and Email Address Setting up Second/Multiple Comast.net Login Acc...

What I've learned through DMs with an Official Comcast Employee is that once your mobile number is included in your billing account, it is impossible to also add it as your Verified Mobile Phone Number, although I did not receive any explanation except "can't be done". This seems ridiculous, but I am forced to accept that Comcast's account system is very poorly designed.

Official Employee

Re: Already Linked Phone Number and Email Address Setting up Second/Multiple Comast.net Login Acc...

Hey @Sirrealist, 

 

I've done more research on your account and would like to see if you could verify more information in order to fulfill your request. I'll be replying to your private message soon with more info. 

Frequent Visitor

Re: Already Linked Phone Number and Email Address Setting up Second/Multiple Comast.net Login Acc...

Update - ComcastChe persisted and figured it out, and my problem is now solved. Thank you, ComcastChe for your understanding and persistence! You make Comcast look good.

Official Employee

Re: Already Linked Phone Number and Email Address Setting up Second/Multiple Comast.net Login Acc...

@Sirrealist

 

Thank you for your patience and for allowing me to look further into this for you. Reach out if you need anything in the future. Take care!