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A communication error has occurred. Can't really access my account.

Regular Visitor

A communication error has occurred. Can't really access my account.

HI!  Every time I've tried to manage my account and click on any links on my account page, the xfinity website says a communication error occured.  I'm a new customer and not super familiar xfinity either.  

Problem Solver

Re: A communication error has occurred. Can't really access my account.

Have you searched for other posts with similar issues?


This is a common problem with many threads discussing/reporting it. There is a trick to get an agents' attention, however they don't want it posted publicly. You'll just have to be patient for an agent to respond.


Another poster has stated: "This was resolved by phone with a tech. My credentials were not linked to the proper account after changes were made to the system."


You might also call 1-800-COMCAST and ask if the agent can link your profile login to your account properly.  If they cannot, then ask if they can escalate it to the next level support.

Joe V
(not a Comcast employee, just another paying customer)
Official Employee

Re: A communication error has occurred. Can't really access my account.

Hello, fnuu. I did receive your PM and I have not heard back from you since I replied. If you still need assistance, please feel free to start a new public thread.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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