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This article provides details on how to see your WiFi network and password, share WiFi information, and reboot your modem via the My Account app
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This article explains the process of signing in to the My Account app when using a new device.
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Having an issue with your Xfinity TV service? Learn how you can use the Xfinity My Account app on your mobile device to troubleshoot or request a call back from a Comcast agent for further assistance.     Download the App First, download the Xfinity My Account app (Apple/Android) and sign in using your Xfinity username and password.     Device Self-Help Information and Troubleshooting Guides You can access self-help information and troubleshooting guides for other Xfinity services as well. Just click on the links below for more details: Internet self-help and troubleshooting for the Xfinity My Account app Xfinity Voice troubleshooting for the Xfinity My Account app     Troubleshooting Steps You will be asked to identify the problem. After selecting the item to troubleshoot, the app will run diagnostics. The app will initiate account-, service- and device-level checks. Based on the check, it will present options to correct whatever issues are occurring. You can reset modems, fix entitlement issues, be alerted when outages are resolved and more. The app will ask if the problem has been fixed. If the problem has not been fixed, please see the   Troubleshooting - Request Assistance section for more options.     Common Problems & Solutions Tapping   Common Problems & Solutions   will also allow you to see FAQs related to Xfinity TV service. Troubleshooting TV Issues Tap   Troubleshoot   to fix common problems with your TV. TV troubleshooting options display after checking connections. These options include: On Demand isn't working My cable box is acting strangely I see an error message     Setting up a Remote Here's an example of the information you will be shown if you select the help topic   Setup a remote: Once you find your remote, tap   Continue   and follow the instructions to set up your remote to your devices. Troubleshooting - Request Assistance If you are unable to fix the problem through the app, there are options to get a call back from a Comcast agent (to avoid being on hold) or to contact   @ComcastCares   on Twitter. See more about   troubleshooting your Xfinity Voice service with the Xfinity My Account app. For additional information see here: https://www.xfinity.com/support/articles/my-account-app-mobile-troubleshooting  
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Having an issue with your Xfinity Voice service? Use the Xfinity My Account app on your Apple or Android mobile device to view self-help options or request further assistance. Download the App First, download the Xfinity My Account app ( Apple / Android ) and sign in using your Xfinity username and password. Common Problems & Solutions No Dial Tone? Make sure all phones are on the hook and that cordless phone batteries are charged. Try to plug a working corded phone into different jacks to find out if the problem is isolated to one phone or one jack. Not Receiving Calls? Check the ringer on your phone to make sure it is turned on. If the phone rings a half ring on incoming calls, Call Forwarding may be activated.   Need more advanced help? Follow the below instructions to troubleshoot your Xfinity Voice service with the Xfinity My Account app: Log into the Xfinity My Account app on your Apple or Android device, and tap the   Voice   icon at the bottom of the screen.   Tap   Common Problems & Solutions.   Tapping any of the topics displayed will provide more information about managing your Xfinity Voice service, including FAQs: Understanding Account Numbers/Username and PINs How To Set-up Your Xfinity Voicemail How To Change the Number of Rings Before Going To Voicemail     Troubleshooting Steps You will be asked to identify the problem. After selecting the item to troubleshoot, the app will run diagnostics. The app will initiate account, service and device level checks. Based on these checks, it will present options to correct whatever issues are occurring. You can reset modems, fix entitlement issues, be alerted when outages are resolved and more. The app will ask if the problem has been fixed. If the problem has not been fixed, please see the   Additional Troubleshooting - Request Assistance   section below for more options.     Begin Troubleshooting Log into the Xfinity My Account app on your Apple or Android device, and tap the   Voice   icon at the bottom of the screen.   Tap   Troubleshoot.   Select the service issue that you are currently experiencing.   The connection status of your Xfinity Voice modem will be checked, which may take a few seconds.     Online Troubleshooting If your Xfinity Voice modem is online, restarting it can resolve many common issues. If you're currently using your Voice service, please finish up all phone calls; otherwise, any in-progress calls will be disconnected. If you would like to proceed, tap   Restart device. Restarting your modem should take about five minutes.   The My Account app will send a restart signal to your modem.   Once the restart signal has been sent, please wait about five minutes for the modem to light up again. Then, check if you can hear a dial tone on your Xfinity Voice line. If this fixed your issue, tap   Yes.   To exit Troubleshooting, tap   Done. Then - you're all set!     Offline Troubleshooting If your Xfinity Voice modem is detected to be offline, please try powercycling the device to bring it back online by following these steps: Unplug your modem from the power cord and coax cable. If there is a battery present, please remove it. Wait at least 15 seconds. Plug your device back in to power it on and reconnect the coax cables. If you removed the battery, place it back in. Then, tap   OK, I've completed these steps.     Home Wiring Troubleshooting If you already powercycled and/or restarted your Xfinity Voice modem, and the original issue still persists, please note that home wiring can affect your ability to make calls. Make sure all phones are on the hook and that any cordless phone batteries are charged. If you are using home wiring, tap   Yes.   Try plugging your phone line directly into your Xfinity Voice modem. Find the port behind the device and plug your phone line directly into Tel 1, as pictured below. If this fixed your issue, tap   Yes.   Then, check if you can hear a dial tone on your Xfinity Voice line, which would indicate home wiring issues. If so, tap   Yes   again.     Additional Troubleshooting - Request Assistance If you are unable to fix the problem, you will be provided with options to get a call back from a Comcast representative (to avoid being on hold) and contact   @ComcastCares   via Twitter. For additional information, see these   FAQs about Xfinity My Account. For additional information, see here: https://www.xfinity.com/support/articles/my-account-app-voice-mobile-troubleshooting
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