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ANSWERED: How to access Xfinity My Account when using a new device to sign-in

If you sign in to My Account or an Xfinity app using a device or browser that you haven’t used to access your account before, an email will be sent to the preferred email address on your account.


The email notification will provide the details of the sign-in, including where and when the sign-in occurred. In the event that you did not attempt to sign in and you receive this message, please follow the link provided to change your password and ensure your account is secure.





**Note**: If you are browsing in incognito mode or clearing cookies, you will receive additional notifications regarding a new sign-in.

Version history
Revision #:
2 of 2
Last update:
‎01-30-2018 11:11 AM
Updated by:
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