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How to connect to an Xfinity WiFi Hotspot
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Help secure your devices, your personal information, and your family against online threats with easy-to-use Internet security tips. Print a copy for easy reference.   The risks are real, but the solution is clear   Install Norton™ Security Online Help shield your PC, Mac, and mobile devices from viruses and online threats with top-rated¹ security software and services from Norton.   Norton Security Online   is included at no additional cost with your Xfinity Internet service. Don’t be fooled by social engineering Social engineering is the art of manipulating people to performing actions or divulging confidential information. Before you let anybody in on sensitive details about you, make sure that you can verify their credibility. Be extra careful while clicking links and attachments in emails Phishing is a method used by Internet scammers who imitate real companies or individuals in email messages to entice people to share user names, passwords, account information or credit card numbers. Be wary before clicking on attachments and links because, even though the sending party might look legitimate, there is a possibility that they might not be. Strong passwords for accounts and devices When creating a password, use a combination of uppercase and lowercase letters, numbers, and symbols. The longer your passwords are, the harder they are to crack. Never use the same password for multiple accounts, especially for sensitive sites like social media, email or banking websites.   Learn more. Using multi-factor authentication Multi-factor authentication (MFA) is a best practice to help further protect yourself against hacks and social engineering. MFA works by requiring you to login with more than one set of credentials to authenticate your identity. Turn on MFA when a website or app offers it, especially for sensitive sites like social media, email or banking websites. Xfinity offers two-step verification to help protect online access to My Account, Xfinity web pages, and most apps. Learn more and   enroll today! Learn about security and privacy settings with social media Learn about security and privacy settings. Be careful when sharing personal information and never share sensitive or confidential information on social media. Never share your full birthdate, current address or location when you’ll be away from home for a long period of time. Handling sensitive files in emails While it’s important to have strong passwo rds on your devices and email accounts, you should take extra precaution to safeguard sensitive files you store or transfer. Sensitive information includes W2 forms, credit card numbers, bank account info, driver’s license numbers, social security numbers, insurance numbers, etc. Encrypt these types of files before sending to another person. Keep apps and operating systems updated Keep your devices’ operating system and apps updated to the latest version to ensure the latest security patches are installed. Take extra care to make sure Adobe Flash, Java and other utilities stay updated to prevent cyber attacks. If your device offers auto-update for apps, turn this feature on. Securing payment info and personal information when shopping When shopping online, submit payment information on websites with a URL that starts with https:// The "s" stands for secure. If you’re shopping on a mobile device, only submit payment information on trusted, well-known apps. Use caution when saving payment information in your web browser or mobile wallet. Talk with your family about protecting your online presence and cyberbullying For families that share devices or regularly interact online together, it’s important to have a conversation about internet safety. Review the tips above and have an open discussion with your family about   protecting your online presence   and educating them about the pitfalls of cyberbullying.   Trusted Security Partners Comcast partners with trusted national organizations who provide digital media awareness for children, education on how it affects them, and articles on how to promote safe online habits. www.commonsensemedia.org     Learn More     www.staysafeonline.org     www.controlwithcable.org     Learn more about Xfinity Internet Security Tips Learn more about Internet Security Education      ¹ Ratings and Performance:   AV-TEST, "Best Protection 2017 Award,"   March 2018,   AV-TEST, "Product Review and Certification Report,"   September-October 2017,   PassMark Software, "Consumer Security Products Performance Benchmarks   (Edition 1)," November 2017   
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To better protect email and Xfinity credentials from being compromised, customers who use a third party email application (Outlook, Apple Mail, Thunderbird, etc.) through a POP connection are now required to use a secure mail server and can no longer utilize POP Port 110. While POP will still be supported, customers should ensure that their email application is set up through the secure Port 995. If your application is configured through Port 110, you’ll need to make a few updates to continue to use your Xfinity email. Please locate your email application below for instructions on changing your port settings.       Updating Third Party Email Application POP Port Settings Outlook 2007, 2010, 2013 or 2016 Open Outlook. Click the   File   menu (Outlook 2010, 2013 or 2016) or   the Tools menu (Outlook 2007). Click the   Account Settings   button. Select your Xfinity email address and click   Change. Verify that the account type says   POP. If the account type says   IMAP, no changes are needed. Click   More Settings   in the lower right. Click the   Advanced   tab. Change the   Incoming Server   to   995. Ensure that   SSL   is selected or checked as the encrypted connection. Click   OK   to save your settings.     Mac (Apple) Mail Open Mac Mail. Click the   Mail   menu. Click   Preferences. Click   Accounts. Select your Xfinity email address. Verify that the account type says   POP. If the account type says   IMAP, no changes are needed. Click the   Advanced   button to the right. Change the   Incoming Server   to   995. Ensure that   SSL   is selected or checked as the encrypted connection. Windows 10 Open Windows 10. Select the   cog   icon in the bottom left-hand corner, then select   Manage Accounts   from the right sidebar. Select your email account from the list. Select the   Change mailbox sync settings   option at the bottom of the page. Scroll down, then select   Advanced mailbox settings. Verify that the account type says   POP. If the account type says   IMAP, no changes are needed. Change the   Incoming Server   to   995. Ensure that   SSL   is selected or checked as the encrypted connection. Select   Done   and   Save.      Outlook Express Open Outlook Express. Click   Tools. Click   Accounts. Select your Xfinity email address, then click   Properties. Click   Servers. Verify that the account type says   POP3. If the account type says   IMAP, no changes are needed. Click the   Advanced   tab. Change the   Incoming Server   to   995. Ensure that   SSL   is selected or checked as the encrypted connection. Click   OK   to save your settings.       Windows Live Mail Open Windows Live Mail. Right-click on the account at left, then click   Properties. In the   Properties   window, click on the   Servers   tab to verify that the incoming mail server type is set to   POP. If the account type says   IMAP, no changes are needed. Click the   Advanced   tab. Change the   Incoming Server   to   995. Ensure that   SSL   is selected or checked as the encrypted connection. Click   OK   to save your settings.       Thunderbird Open Thunderbird. Click   Tools. Click   View settings for this account. Click   Server Settings. Verify that the server type says   POP. If the server type says   IMAP, no changes are needed. Change the port to   995. Ensure   SSL/TLS   is selected under   Connection Security. Click   OK.     Other Port settings can generally be found in your email application's   Account Settings,   Properties   or   Preferences   section. If your email application is not listed above, please consult your email application developer for instructions on changing your POP account settings.   Frequently Asked Questions Why is access to email through Port 110 being blocked? We are blocking this port because it is not encrypted and may leave your email account information vulnerable to being compromised. No accounts have been compromised; however, this change will help to provide you and your personal information with the best level of protection possible. Can I still access my email through POP? Yes. Port 995 with SSL is secure and is the recommended port for POP. You can update your Incoming Mail Server Port to 995 with SSL to continue to receive mail without any change to your experience. Will changing the email settings affect how I receive emails or manage my mailbox? We recommend that you switch from POP Port 110 to Port 995, which will not affect how you receive emails or manage your mailbox. If you wish to change from POP to IMAP, please move any emails or folders that you wish to save into your new IMAP account  before   deleting the POP account to prevent any impact to your experience. Please see  Switching from POP to IMAP  for additional details. What will happen if I do not update my port settings? After access to the port is blocked, you will receive an error message in your third-party email application when attempting to access your Xfinity email. You will continue to be able to access your email through Xfinity Connect webmail, the Xfinity Connect app or any email application without any impact. When do I need to make these updates? Please update your settings prior to December 2018 to ensure that you can continue using email with your third-party email application after Port 110 is blocked. If you update your settings after port access has been blocked, any email received while blocked will appear in your inbox once you have updated your port settings.       Learn more about updating your Xfinity Email POP Port Settings
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Question   Need to turn off the 5gz Wifi network and only run the 2.4gz so I can install my security cameras (Zmodo), how do I do this?   Answer   Your Xfinity Wireless Gateway broadcasts an additional “xfinitywifi” network signal, creating an extension of the Xfinity WiFi network right in your home. We designed this feature for you and this service is completely separate from your secure, private home WiFi network and allows guests to sign in and connect without sharing your secure network password. Your Home Hotspot is included with your service at no additional charge. To learn how to enable or disable your Xfinity WiFi Home Hotspot, please read the instructions below. Notes: Xfinity WiFi hotspots are available at no extra charge if you rent an Xfinity Gateway, including the xFi Advanced Gateway (model numbers TG3482G, CGM4140COM), xFi Gateway (model numbers DPC3939, DPC3941T, TG1682G), and Xfinity Gateway 2 (model numbers Arris TG852G and TG862G, Technicolor TC8305C). Find your Gateway make and model by looking at the UPC seal located on the bottom or back of your device. We encourage you to keep the Xfinity WiFi Home Hotspot feature enabled, as it allows more people to enjoy the benefits of Xfinity WiFi.     Enable or Disable the Xfinity WiFi Home Hotspot Feature in My Account Go to   https://customer.xfinity.com/#/settings/security/hotspot. Sign in to your account using your Xfinity username and password. Click   Turn Off   or   Turn On   to disable or enable your public hotspot. (Note:   Your default hotspot status is enabled.) Confirm your selection. A confirmation message will appear.   **Note**:   If you are presented with information about Xfinity WiFi but do not see the option to   Turn On   or   Turn Off, you have a device that is not eligible for the feature and is not broadcasting a public hotspot signal. To learn more about the home hotspot feature, to find a hotspot near you, or to download the Xfinity WiFi Hotspots app, visit   xfinity.com/wifi.     Hiding or Disabling Your In-Home WiFi Network in the Local Admin Tool Begin by connecting to your WiFi network and accessing 10.0.0.1 from a web browser. Navigate to   Gateway > Connection > Wi-Fi, where you will see your private WiFi network name(s) displayed.   If you would like to hide your WiFi network from broadcasting (this will prevent your WiFi name from being visible in a list of networks), uncheck the   Enabled   box in the   Broadcast Network Name (SSID)   field at the bottom of the page. If you would like to disable the radio that transmits your WiFi network's signal (this will disable your WiFi), select   Disable   in the   Wireless Network   field. To complete either change, click   Save Settings   at the bottom of the page.   To complete either change, click   SAVE SETTINGS   at the bottom of the page.     Hiding Your In-Home WiFi Network in Xfinity xFi Visit   www.xfinity.com/myxFi   or open the Xfinity xFi app and sign in with your Xfinity username and password. Navigate to the   Network   section, where you will see your WiFi name(s) displayed at the top of the page.   If you would like to hide your WiFi network from broadcasting, select   Edit   next to your   WiFi   name. A new dialog window will appear. Uncheck   Broadcast WiFi Name   and select   Apply Changes   at the bottom of the dialog window. ​ **Note**:   You cannot disable your WiFi network in Xfinity xFi.     Learn More Read more about turning your Xfinity WiFi Hotspot On or Off. Read more about hiding or disabling your in-home WiFi Network. Read about the most common   Xfinity WiFi Home Hotspot questions. See   Xfinity WiFi Home Hotspots   to learn more about the nation's largest and fastest WiFi network.
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Question   My Comcast Internet services were just installed, how do I find my WiFi network?     Answer   The following instructions are for Xfinity Wireless Gateways only. If you use an approved third-party modem or router for your Internet services, please refer to its user manual.   Your Xfinity Gateway comes with a default WiFi network name and password. If you have never personalized your WiFi network name and password, you can retrieve your default WiFi information on the side or bottom panel of your Gateway:     If you change your password from default settings (strongly recommended), you can access the information several ways: Xfinity My Account Online Xfinity My Account App for Mobile Devices Xfinity xFi X1 TV Box (View Only) Xfinity Wireless Gateway Admin Tool Any time you change a WiFi name or password, you must reconnect all your WiFi-enabled devices by entering the updated network name and password under the device's WiFi settings. **Note**:   Xfinity Gateways provide dual-band (2.4 GHz and 5 GHz) functionality and the ability to broadcast two networks. If you have an xFi Gateway (Arris 1682G, Cisco 3941T, Arris 3482G, Technicolor CGM4140COM, Cisco DPC3939 or Arris X5001), we strongly recommend using the   same network name and password for both bands. Doing so allows the device to optimize network traffic and improve connectivity. Xfinity My Account Online To access your WiFi information via My Account using a web browser your desktop, laptop or mobile device: Log into   My Account If you do not remember your Xfinity username and password, please   reset your password. Click   Settings   on the top of the page. (You can also click   Manage Settings   on the right-hand side or scroll down and select the   Manage Internet   tile.) Click   WiFi Network & Password. Click   Edit. From here you can change your WiFi network's name and password. Xfinity My Account App for Mobile Devices The Xfinity My Account app for mobile devices allows you to manage your Xfinity services and account settings on-the-go. Download for Apple devices Download for Android devices Log into the Xfinity My Account app. Click   Internet   on the bottom navigational menu. Click on the image of the individual Gateway you wish to edit. Click   Show WiFi settings   to view your WiFi information. Click   Change WiFi Settings   to modify these settings. If you have created an xFi account to manage your home WiFi, you will be directed to the   xFi portal.     Xfinity xFi xFi provides Xfinity customers the ability to personalize and control their home WiFi experience. To access and manage your WiFi information: Login at   www.xfinity.com/myxFi   or via the Xfinity xFi app (Download   Apple   /   Android). At the top of the   Overview   page, your WiFi name(s) is displayed. To see your password, touch or click   Show Passwords. To make changes, touch or click   Edit WiFi. Select   Apply Changes   after making any updates. Note:   To access Xfinity xFi, you must be an Xfinity Internet customer with an xFi Gateway. For additional information, please see   our Xfinity xFi Overview. X1 TV Box (View Only) For xFi Users If you have created an xFi account, the X1 TV Box offers perhaps the fastest way to access your WiFi network name and password. Using the X1 Voice Remote, press the microphone button and ask, "What's my WiFi password?" or "What is my WiFi information?" The password(s) and network name(s) will appear on the screen. You can also access your WiFi information via X1 TV Box's menu. Press the   xfinity   button on your remote control and select the   Apps   icon. Scroll down to the   Xfinity   row and then select the   Xfinity xFi app. Select   Show Wifi Password. Note:   You can navigate to the   People   and   Devices   sections to view all the connected devices in your home and pause WiFi access for a specific device or group of devices. For Xfinity Internet Subscribers without xFi Press the   xfinity   button on your remote. Scroll to the right in the menu provided and select the   gear   icon. Scroll down in the menu and select   Help. Scroll to the right and select the   WiFi tile   located under the   Troubleshooting   section. Your WiFi network name(s) and password will be displayed. Xfinity Wireless Gateway Admin Tool While many find that My Account, xFi and X1 are their preferred tools for accessing WiFi information, you may also wish to use the Xfinity Admin Tool if you are a more advanced user. Connect a laptop, computer or mobile device to your home Internet network either by WiFi or an Ethernet cable that is connected directly to your Wireless Gateway. Open a web browser and go to the Admin Tool (http://10.0.0.1). This is the wireless gateway's administration site. The default settings to access the Admin Tool are: Username: admin Password: password (case-sensitive) Click   Login. **Note**:   If you previously changed your Admin Tool password, you will need to use your new login information. If you don't remember your Admin Tool password, you will need to factory reset your Wireless Gateway. On the left navigation menu, select   Gateway, then   Connection   and then   WiFi. Under Private WiFi Network, you'll see the Name (SSID) of your WiFi network. Click Edit. If two network names display, click edit for both 2.4 GHz and 5GHz bands to view each band's settings. Check the box next to   Show Network Password   and the password will be displayed. After making changes, click   Save Settings.   How to Find Your WiFi Information on an Approved Modem and/or Router If you don't have an Xfinity Wireless Gateway but use an approved modem and/or router with your Xfinity Internet service, you can retrieve your WiFi network name and password by consulting your equipment manufacturer's user manual. Visit  MyDeviceInfo  and click on the link specific to your equipment to see more product/technical support information.     Additional Resources Manage Your Home WiFi with xFi Discover how easy it is to personalize and manage family WiFi. Share Your Network and Password information with Friends and Family It's easy to share your WiFi information with your friends and family. Having trouble staying connected to your WiFi network? Check out how to troubleshoot Internet connections. Connect Your Devices For step-by-step instructions, including a brief video, on how to connect different kinds of devices, read about connecting to a WiFi network.   How to View and Change Your WiFi Network Name and WiFi Password Instructions for viewing and changing your WiFi Name and Password for Wireless Gateways.
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This article provides information and links if you  think your computer is infected.
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This article provides detailed information about Comcast provided Wireless Gateways and their features. 
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Details on the personalization and control features available with Xfinity xFi.
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Tips for troubleshooting your Xfinity Gigabit Internet Speed
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***Created by our Community Experts***     EXPORT   Identity Safe Data If you use Identity Safe, before you uninstall NSS you will want to go into Settings > Identity Protection > Log into Identity Safe by clicking on Configure (if not already logged-in) You will be interested in the Export Data option - you can click on Configure and will be permitted to browse your system for a location to save the data to.  You can create an Identity Safe BU folder in my Documents or on your desktop - but the choice of location is yours.  Select a location you will remember.   IMPORT   Identity Safe Data. Once NSS is installed, go back to the Identity Protection Settings page (above) and Select Import Data by clicking configure.  If you set a password when you saved the data, enter that password, the location of where you saved the data and then click OK.  Your Identity Safe data should be restored to what you had before you uninstalled Norton.
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Learn about what a home network is and why you need one.
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In order to keep your Wifi network secure you may need to change your Xfinity Wifi password. Here are a couple of different ways to get that completed. 
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This article explains how to clear your Internet browser history on Safari, Internet Explorer, Firefox, Chrome, and EDGE
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This article provides you with some tips for troubleshooting your XFINITY Internet connection
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 I have no Internet access and  the US and DS buttons on the modem are blinking. How do I solve this?
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This article provides information on how to complete your XFINITY Wireless Gateway Self Install and Activation
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 Help protect your computer with Norton Security Online. Xfinity is committed to keeping you and your family safe online. Available at no extra cost to Xfinity Internet customers, Norton Security Online helps protect your PC, Mac and mobile device from online threats.   Download Norton Security Online on your PC Downloading Norton's suite of software on your PC is a breeze. Just follow these steps: Have your   Xfinity username   and   password   ready. If you don't know your Xfinity username, you can find it using the   online Xfinity username recovery lookup tool. Forgot or lost your password? Reset it now with our   password reset tool. Uninstall any existing security software from your computer, including previous versions of Norton. Directly   download Norton Security Online. Enter your Xfinity username and password if prompted. Create or log in to your Norton account and then follow Norton's installation steps. Questions on installation?   View additional information on PC installation. Looking to install on a   Mac   or   mobile device? Install instructions for Mac and mobile are also available. Learn more about other Internet security products and services and take full advantage of security benefits on our   site.   Features If you're already a paying Norton subscriber and would like to switch to our complimentary subscription included with Xfinity Internet,   follow these steps. **Note**:   If you discontinue your Xfinity Internet subscription, your complimentary Norton Security Online license will also be discontinued. If you've never used the suite of Norton security software before, check out what it does: Helps secure multiple PCs, Macs, smartphones and tablets with a single subscription. Helps safeguard your private and financial information. Manages protection for your devices with an easy-to-use web portal. Remembers, helps secure and automatically enters your usernames and passwords. Alerts you about risky Android apps before you download them. Is easy to install and use.   Norton Security Online System Requirements **Note**:   Norton Security Online can be downloaded and activated on up to five devices.   Check out the latest system requirements.   Operating Systems Supported Windows Mac Mobile device   I have a Windows computer Operating Systems Microsoft Windows 10 (All versions except Windows 10 S) Microsoft Windows 8.1 or later (32-bit and 64-bit) Microsoft Windows 8 and Windows 8 Pro (32-bit and 64-bit) Microsoft Windows 7 (32-bit and 64-bit) with Service Pack 1 or later Microsoft Windows Vista (32-bit and 64-bit) with Service Pack 1 or later (Note:   New features are no longer supported on Windows Vista operating systems) Microsoft Windows XP with Service Pack 3 (Note:   New features are no longer supported on Windows XP operating systems.)   Hardware Processor For Windows 10/8/7/Vista: 1 GHz For Windows XP: 300 MHz RAM For Windows 10: 2 GB (minimum of 512 MB RAM required for Recovery Tool) For Windows 8/7: 1 GB (32-bit) or 2 GB (64-bit) (minimum of 512 MB RAM required for Recovery Tool) For Windows Vista: 512 MB For Windows XP: 256 MB Hard disk space 300 MB of available hard disk space   Browser Support for Vulnerability Protection The following browsers are supported for Vulnerability Protection. Microsoft Internet Explorer 8.0 or higher (32-bit and 64-bit) 1,2 Mozilla Firefox (32-bit and 64-bit) 2 Google Chrome (32-bit and 64-bit) 2   Browser Support for Phishing Protection, Safe Search and Password Management The following browsers are supported for Phishing Protection, Safe Search, and Password Management. Microsoft Internet Explorer 8.0 or higher (32-bit and 64-bit) 1,2 Mozilla Firefox (32-bit and 64-bit) 2 Google Chrome (32-bit and 64-bit) 2 Microsoft Edge 3   Email Clients Norton Security supports email scanning on all POP3 compatible email clients. Support for Antispam The following email client is supported for Antispam: Microsoft Outlook 2003 and later 1  Some protection features are not available in Microsoft Internet Explorer 10.0 or later. 2  As made available by Symantec within your service period. 3  Norton Identity Safe support for Microsoft Edge browser is currently available in English only. I have a Mac Operating system updates contain critical security-related updates and it is a security best practice to always update to the latest version of the operating system. We encourage you to upgrade to the latest version of Mac OS X. Operating systems Norton Security for Mac OS X will only support the latest and two previous versions of the Mac OS X operating system. Hardware Mac computer with Intel Core 2 Duo, core i3, Core i5, core i7, or Xeon processor 2 GB of RAM 300 MB of available hard disk space Internet connection for LiveUpdate   Browsers Supported Safari 1,2 Mozilla Firefox 1,2 Google Chrome 1 1   As made available by Symantec within your service period. 2   Supports current and the most recent previous 32-bit major releases. I have a Mobile device To successfully install Norton Mobile Security, your device must meet the following minimum requirements: System requirements for Android Operating systems Android 4.0.3 or later Device requirements Android tablet or Phone with 15 MB storage space Browser Support for Web Protection ​Android standard Internet browser Google Chrome 18 for Android, or later Mozilla Firefox for Android 37.0.2 or later Opera 8.0 or later Samsung standard browser 1.0 or later Requires an active Internet connection for device registration and to use the web-based Anti-Theft features.   System requirements for iOS Operating systems iOS 8.0 or later   System requirements for Windows Norton Mobile Security is not compatible with Microsoft Windows 10 Mobile.   For more information about Norton Security Online, check the Norton website here: https://support.norton.com/sp/en/us/norton-security/current/info?abproduct=Norton+Security&abversion...   If you have any questions/comments, please let us know by starting a new thread.
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 Xfinity Internet customers can receive a special discount on LifeLock memberships. Xfinity Internet customers can sign up for a membership to LifeLock at a special discounted price through   internetsecurity.xfinity.com   Frequently Asked Questions:   What is identity theft? Identity theft can impact more than just your credit cards. Identity theft occurs when your personal information is stolen in order to take over or open new accounts, file fake tax returns, rent or buy properties or do other criminal activities in your name – for their gain and your loss.   What is LifeLock? LifeLock is a leading provider of comprehensive identity theft protection.   What is identity theft? Identity theft can impact more than just your credit cards. Identity theft occurs when your personal information is stolen in order to take over or open new accounts, file fake tax returns, rent or buy properties or do other criminal activities in your name – for their gain and your loss.   What is LifeLock? LifeLock is a leading provider of comprehensive identity theft protection.   How does LifeLock work? LifeLock helps protect your identity with three layers of protection: •   Detect & Alert   – LifeLock helps detect a wide range of threats and will alert you by phone2, email and text if they find potentially suspicious activity.1 •   Restore   – If you become a victim of identity theft while you’re a LifeLock member, LifeLock’s dedicated Identity Restoration Specialist will work with you from start to finish to help fix the issue. •   Reimburse   – If you’re a victim of identity theft, LifeLock helps protect you with their Million Dollar Protection™ Package3, including reimbursement for stolen funds—based on the limits of your plan.   What is the advantage of signing up for LifeLock through Xfinity? Xfinity Internet customers can receive a special discount on a LifeLock membership. Visit internetsecurity.xfinity.com to learn more about LifeLock and take advantage of the special discount.   Why should I choose LifeLock? Obviously, no one can prevent identity theft or monitor all transactions at every business, but LifeLock has been providing identity protection services since 2005. They use unique data and patented technology to provide identity threat detection, identity alerts1 and restoration services.   Doesn’t my bank already protect my accounts? Keep in mind that identity theft can be more than your existing accounts. Identity theft is when your personal information is stolen and used to commit crimes, file fake tax returns, get medical procedures, open new accounts, buy or rent properties and more in your name. If you are a victim of identity theft while a LifeLock member, you’ll have an Identity Restoration Specialist on your side.     LifeLock Disclaimers: No one can prevent all identity theft. 1. LifeLock does not monitor all transactions at all businesses. 2. Phone alerts made during normal local business hours. 3. Reimbursement and Expense Compensation, each with limits of up to $25,000 for Standard, up to $100,000 for Advantage and up to $1 million for Ultimate Plus. And up to $1 million for coverage for lawyers and experts if needed, for all plans. Benefits provided by Master Policy issued by United Specialty Insurance Company (State National Insurance Company, Inc. for NY State members). Policy terms, conditions and exclusions at:   LifeLock.com/legal. 
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Once you have WiFi in your home, you’ll want to make sure you’re getting the most out of your connection. Older equipment and poor network configuration can slow down the speed of your WiFi connection in your home, which could lead to slower downloads, lagging online games and streaming video, and overall slower Internet performance. What else can impact the speed or performance of your network? Number of WiFi devices on your home network Interference from neighboring WiFi networks Limitations of individual WiFi devices Distance between the wireless gateway and your WiFi-enabled device (i.e. mobile phone, tablets, laptop, etc.) Physical factors (i.e. home construction, apartment vs. single home) Here are a few ways to improve your WiFi network. Wireless Gateway Placement Place your Gateway, modem or router in the most central location of your home, preferably on the main floor instead of the attic or basement. Make sure it is at least a couple of feet off of the floor and confirm that the coax cable connection is finger tight. Avoid putting your Gateway or router in cramped spaces or next to anything that can block the WiFi signal. The best position is in an open space away from thick surfaces (e.g., concrete walls) and other household electronics that may cause interference with the WiFi signal, such as baby monitors, cordless phones, microwave ovens, refrigerators and Bluetooth-connected devices. **Note**:  Consider adding Xfinity xFi Pods to help extend your home WiFi coverage throughout your home. To learn more and purchase, go to  xfinity.com/xfipods .   Minimize Interference For the best WiFi reception and the least interference from nearby wireless networks, place your wireless gateway in an open area, away from: Walls Furniture Metal surfaces (including computer cases) Halogen/fluorescent lighting Microwaves and refrigerators TVs and computer monitors Cordless phones (excluding DECT or 900MHz models) Baby monitors Large amounts of water (like aquariums and water heaters) Keep in mind that the WiFi-capable devices you connect to your in-home network play as important a role as the wireless gateway when it comes to range and speed issues. Additionally, locations that tend to have high WiFi usage, such as crowded neighborhoods and apartments, may affect your speeds, especially during peak hours.   Regularly Reboot Your Equipment Rebooting (or restarting) your Gateway, modem or router is good for the device's health and for your home WiFi performance. Doing this allows the device to update its software, if necessary, which can help optimize your connection and speed. Learn how to restart your WiFi equipment.   Confirm Your WiFi Network Sometimes you may be connected to your Gateway's public WiFi hotspot network ( xfinitywifi ) or secure hotspot network ( XFINITY ), which can limit your WiFi speed. Go to the WiFi settings of your device to make sure you're connected to your personal in-home WiFi network.   Connect High-Bandwidth Devices via Ethernet Whenever possible, plugging stationary devices directly into your Gateway or router using an Ethernet cable may provide optimal connectivity. For example, it's ideal for desktop computers, gaming consoles and video streaming devices to be connected with an Ethernet cable instead of connecting wirelessly, since activities on those devices use a lot of bandwidth (e.g., graphic-rich online gaming, movies or TV shows).   Check Bridge Mode and Antennae for Third-Party Routers If you use your own router along with your Gateway, make sure the Gateway is in bridge mode. Learn more about  bridge mode . You'll also want to position the antennae of your router so that one is pointing vertically (12 o'clock), and the other one is pointing horizontally (either 3 or 9 o'clock) to broadcast the strongest signal.   Consider a Different Speed Option If many devices access your home WiFi network at the same time, you may want to consider a higher speed tier to improve your network's performance. We offer several speed options to serve your needs. Visit My Account to see which level of Internet service you have and the upgrade options that are available.   Other Considerations If you use a separate router along with the wireless gateway, make sure the wireless gateway is in bridge mode. (See   Enable or Disable Bridge Mode on a Wireless Gateway.) To find out more about wireless networking, please see   What is WiFi?   to find out what WiFi is and how it works. For information on home networking and how to set up a home network, see   What is Home Networking?   Upgrading Your Modem Comcast provides several levels of Internet service offering different speeds, such as Performance, Blast! and Extreme 105 or Extreme 150. Your level of service is listed on your billing statement. Because some older modems and gateways can’t adequately support higher levels of Internet service, you may still be accessing the Internet at slower speeds, even if you’ve upgraded your plan. If you lease a modem/gateway from Comcast, you’ll want to upgrade your modem/gateway to make sure you’re getting the fastest network speeds possible. You can find a list of Comcast-approved modems and their specifications at the   DOCSIS Device Information Center. To find out more about upgrading your equipment, see   Upgrade Your Wireless Network Equipment.   For more information, see https://customer.xfinity.com/help-and-support/internet/improve-your-wireless-home-network/   Other Factors That May Impact WiFi Connectivity: Technical limitations of personal devices (e.g., an older phone that can't handle faster speeds, out of date operating systems, etc.) The distance between personal devices and your Gateway/modem/router Older devices which could be consuming bandwidth and slowing down your network
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  This article outlines how to activate your Xfinity Internet/Xfinity Voice service if you rent an Xfinity xFi Gateway (Arris 1682G, Cisco 3941T, Arris 3482G, Technicolor CGM4140COM or Cisco DPC3939). To determine the type of Gateway you have, check the make and model information located on the bottom of your device. You can also log in to  My Account  and select  Devices  to view the make and model of your Gateway.   If you do not have an xFi-compatible Gateway, please see the activation instructions for other Wireless Gateway devices.     Activation Instructions Before you start: Download the Xfinity xFi app for free from the Apple App Store or Google Play. Launch the Xfinity xFi app and sign in using your Xfinity username and password. (You must be the primary or an unrestricted secondary user to access.) Select   I'm setting up my Wireless Gateway. After activation you can continue to use the Xfinity xFi app to manage your home network. Select   Get Started   to begin the process of setting up your Gateway. The entire process should not take longer than 20 minutes.   Select   Use Camera   to scan the QR code on the side or back of the device. The QR code should contain all of the information needed to begin activation. You may also be prompted to grant the Xfinity xFi app permission to access your smartphone's camera.   Note:   If your device does not have a QR code to scan, you will need to enter the 12-digit CM MAC number found on the side or back of the Gateway. Select   Enter Code Manually   and follow the on-screen prompts. You may also be prompted to enter the CM MAC number even if your device has a QR code if we need additional information. Your smartphone's camera will open within the Xfinity xFi app. Find the QR code and focus the camera on it. Once the QR code has been successfully scanned, you will see a green check mark. Note:   Keep your smartphone as steady as possible. If the camera has trouble focusing on the QR code, try slowly moving your smartphone away from and towards the QR code. The app will then take you through the necessary steps to set up your Gateway (modem/router) and activate your Xfinity Internet/Xfinity Voice service. For the best WiFi coverage, set up the device in the most centrally located place in your home where there is also a cable outlet. Also, avoid placing the device in your basement or attic as this can interfere with your WiFi signal. Keep it out of cabinets or closets, and make sure it is off of the floor. Select   Next   to proceed through these tips. Once you've found the best spot for your Gateway, follow the instructions to connect the coaxial cable and power cord. The lights on the front of your Gateway will flash and blink as the device prepares for activation. Select   Ready to Go!   to continue.   Now that your Gateway is connected, it's time to personalize your home WiFi network name and password. Enter a WiFi name and password that is easy to remember and secure. Select   Next. Confirm the WiFi name and password you entered are correct. If you need to make changes, simply select the back arrow in the top left-hand corner of the screen. If you are also activating Xfinity Voice, you will see your phone number on this screen. Select   Confirm and Finish Up. Note:   For customers swapping an existing xFi Gateway with a new one, you may be presented with the WiFi name and password associated with your previous device. You can choose to keep them the same, or create a new WiFi name and password. If you change the name/password, you'll need to reconnect all your devices using the new information. Your home network setup will now begin. This can take up to 10 minutes to complete. You will also be prompted to enable push notifications to be alerted when activation is complete. Once your Gateway is activated and your WiFi is ready to go, you'll be presented with instructions on how to connect to your new WiFi network. Two shortcuts are provided to make this process even easier. Simply copy your WiFi password to your clipboard by selecting   Copy   and then   Go to Settings. From there, go to the WiFi settings on your device, wait for your new WiFi name to show in the list of available networks, join the network and then paste your password to connect. Remember, you'll need to connect all of your WiFi-enabled devices using the WiFi name and password you created. Select   Continue to XFINITY xFi   to access home network personalization and control features, for example the ability to see who's most active on your network, troubleshoot any connection issues, and block inappropriate content and network threats. To learn more about xFi features, see the   overview for Xfinity xFi Web Portal and Mobile App.
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